The Loan Arranger recognises your privacy is important. We understand that the details you provide us are not only private and personal to you, but you expect us to protect that information and keep it safe.

We are bound by the privacy Act 1988, and will protect your personal information in accordance with the Australian Privacy Principles. These principles govern how we can collect, use, hold and disclose your personal information, as well as ensuing the quality and security of that information.

The Policy

The privacy policy provides information on how we manage your private information.

What Information do we collect?

We collect personal information. Personal information means any information or opinion about you as an identified individual, or an individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. The information we seek is to enable us to deliver our service to you effectively.

When you apply for credit we may ask for identification information. For example: your name, address, contact details and date of birth. We may also collect your tax file number if we are authorised and you choose to supply it.

Why do we collect information?

We collet your information for the purpose of arranging finance on your behalf.

The information we are required to collect will include personal information including your current financial circumstances, both personal and business, including your assets, liabilities, income and expenditure.

How do we collect personal information?

We collect your personal information directly from you, generally when you apply for credit. We sometimes collect personal information from other people or organisations. This may happen without your direct involvement. For example: publicly available sources of information, such as public register, your legal adviser, trustee or employer. Your authorisation may be required to collect information from other organisations. (You are not obliged to give authorisation).

How do we retain your personal information?

All the information we collect and hold is stored electronically in secure data centres. Some information is stored in paper files. It is a legislative requirement that we keep all personal information and records for a period of 7 years (even if you cease to be a client).

Who do we disclose your Personal Information to and why?

We mainly disclose personal information to organisations that help us with our business. These may include:

  • Credit reporting bodies
  • Government and law enforcement agencies
  • Our suppliers, associates, service providers
  • Mortgage insurers, originators, managers, finance consultants, accountants, lawyers or real estate agents
  • Financial services organisations, including banks, credit unions and  building societies
  • External dispute resolution companies and regulatory bodies

Direct Marketing

We use your personal information to offer you products and services we believe may benefit you. We may offer you products and services by various means, including mail, telephone, email, SMS or other electronic means. If you do not want to receive marketing offers or newsletters, please contact us.

Access to and correction of your personal information.

It is important for us, and for you, that the information we hold is accurate and up to date. We rely on you to contact us whenever there are changes to your personal information, so that we can update our records. The personal information we hold about you is yours to access and correct, and, as such, we can provide you with general information, name, address and contact details. There is no fee for updating/correcting personal information.

Privacy complaint.

If you have a complaint about privacy (Australian Privacy Principles) please contact us. We aim to resolve complaints as quickly as possible. If you are unhappy with our response, there are other bodies you can approach.

Australian Financial Complaints Authority (AFCA)
GPO Box 3
Melbourne, Victoria, 3001.
Phone: (03) 9613 6399 

Under the Privacy Act, you may complain to the office of the Australian Information Commissioner about the way we handle your personal information.

The Commissioner can be contacted at:

GPO Box 5218
Sydney NSW 2001
Phone: 1800 363 992

Contact us:

Phone: 8232 2244
Writing: The Loan Arranger - Level 1, 185 Wakefield Street, Adelaide SA 5000

Changes to the Privacy Act

We may change the way we handle personal information from time to time for any reason.  If we do so, we will update the Privacy Policy.